Shipping policy
SERVICE DELIVERY AND NO PHYSICAL SHIPPING POLICY
Effective Date: October 3, 2026
- PROFESSIONAL SERVICES BUSINESS
NORRED INC., doing business as NORRED Project Controls (“NORRED,” “we,” “us,” or “our”), provides project controls, contract administration, document control, executive reporting, project assessments, dashboards, and related professional consulting services.
Unless expressly stated in a written agreement, NORRED does not sell or ship physical merchandise through this website.
- ELECTRONIC DELIVERY OF SERVICES
NORRED services and deliverables are generally provided remotely and delivered electronically.
Electronic deliverables may include:
Reports;
Dashboards;
Schedules;
Spreadsheets;
Project assessments;
Contract and document-control records;
Meeting summaries;
Templates;
Recommendations;
Presentations; and
Other client-specific work products.
Deliverables may be provided by email, Microsoft 365, an approved cloud platform, a secure file-transfer method, a client-provided system, or another method stated in the applicable agreement.
- PROJECT DELIVERY SCHEDULES
Project schedules, milestones, review periods, and delivery dates will be stated in the applicable proposal, statement of work, service agreement, government contract, order form, or other written engagement document.
Any website description or general estimate is not a guaranteed delivery date unless it is expressly included in an accepted written agreement.
Delivery schedules may be adjusted when:
The client does not provide required information, records, approvals, access, or decisions on time;
The project scope changes;
Additional work is requested;
Client-provided information is incomplete or inaccurate;
A third-party platform or system is unavailable;
A security concern prevents normal delivery; or
An event outside NORRED’s reasonable control affects performance.
NORRED will communicate material scheduling changes when reasonably practical.
- CLIENT DELIVERY INFORMATION
Clients are responsible for providing accurate email addresses, authorized contacts, system-access information, and delivery instructions.
NORRED is not responsible for delays caused by:
Incorrect or outdated contact information;
Full mailboxes;
Spam or security filters;
Expired download links;
Blocked attachments;
Unavailable client systems;
Missing system permissions; or
Failure by the client to monitor the designated communication channel.
Clients should promptly notify NORRED if an expected deliverable is not received.
- DELIVERY CONFIRMATION
Unless the applicable written agreement states otherwise, an electronic deliverable is considered delivered when it is successfully sent to the client’s designated contact, uploaded to the agreed platform, or made available through the agreed delivery method.
The client should review deliverables promptly and report any material issue within the review period stated in the applicable agreement.
If no review period is stated, the client should report any material issue within 10 business days after delivery.
Requests for changes outside the agreed scope may require a revised schedule and additional fees.
- SECURE INFORMATION TRANSFER
Clients should not send passwords, Social Security numbers, complete banking information, protected health information, classified information, Controlled Unclassified Information, export-controlled information, government system credentials, trade secrets, or other highly sensitive records through public website forms or unsolicited email.
When sensitive project information is required, NORRED will provide instructions for an approved transfer method.
NORRED may delay or refuse delivery through a method that creates an unreasonable security, privacy, contractual, or regulatory risk.
- PHYSICAL DOCUMENTS OR MATERIALS
Physical printing, mailing, courier delivery, media storage, equipment shipment, or other physical delivery is not included unless expressly stated in a written agreement.
When physical delivery is approved:
The client may be responsible for printing, packaging, postage, courier, insurance, handling, travel, and related costs;
Delivery dates may depend on third-party carriers;
Risk of carrier delay, loss, or damage will be addressed in the applicable agreement; and
Any available tracking information will be provided when reasonably practical.
- ONSITE SERVICES AND TRAVEL
NORRED’s standard service model is remote delivery.
Any onsite meeting, inspection, workshop, presentation, records review, or other in-person service must be separately approved in writing.
Travel time, mileage, airfare, lodging, meals, parking, security requirements, site-access costs, and related expenses may be billed as stated in the applicable agreement.
- THIRD-PARTY PLATFORMS
NORRED may use third-party platforms to communicate, process payments, store files, conduct meetings, manage documents, or deliver services.
Third-party services may experience outages, delays, access restrictions, security controls, or technical failures outside NORRED’s reasonable control.
NORRED will use commercially reasonable efforts to provide an alternative delivery method when practical, but does not guarantee uninterrupted availability of third-party platforms.
- CANCELLATIONS AND REFUNDS
Questions concerning cancellation, refunds, prepaid fees, retainers, or unearned balances are governed by the applicable written engagement document and NORRED’s Service Cancellation and Refund Policy.
- PROJECT-SPECIFIC TERMS
If an accepted proposal, statement of work, service agreement, master services agreement, government contract, order form, or other written engagement document contains delivery terms that differ from this policy, the project-specific written agreement controls.
- CONTACT INFORMATION
Questions about service delivery may be directed to:
NORRED INC.
Doing business as NORRED Project Controls
Project inquiries: projects@norredprojectcontrols.com
Billing inquiries: billing@norredprojectcontrols.com
Website: norredprojectcontrols.com